Range Rover Velar infotainment keeps freezing, is it a software fault?

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    Ronald Morgan
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    My 2019 Range Rover Velar has been great for most of the year, but for the last three weeks the touch screen has been acting up. Sometimes it freezes for about ten seconds when I start the car, and the reverse camera stays black until I turn the engine off and on again. Last Friday the music also stopped by itself and the screen went dark, then it came back with the clock reset to the wrong time. My wife thinks the car is haunted, which made me laugh, but I am honestly a bit worried. I am not good with electronics, so I started searching on my phone one night and found a page about Range Rover repair. It explained in easy words that screen problems can come from software, a weak battery, or a loose connection, and near the bottom there was a link that said click here. I did not press it because I wanted to ask real people first. The thing is, I do not want to waste money if a simple update can fix it. So here are my questions for people who know more. Can a weak or old battery really cause the screen to freeze, even if the car starts fine? Is a software update something a normal workshop can do, or does it need special tools? Should I try to reset the system myself by holding the power button, or can that cause more trouble? How long does a proper electrical check take, and will they show me the codes on the screen? I also worry about the warranty, since it ends in a few months. If I use an independent place, will that cause any problem later? Another thing is the reverse camera. It is a safety part, so is it okay to keep driving when it goes black, or should I stop using the car until it is checked? I park in tight spaces at work, so I really depend on it. Also, how do I know a workshop is honest and not just changing parts to make the bill bigger? Should I ask for the old parts back or a written note of what they did? The car has about 58,000 kilometers, and I use it every day for work and the school run, so I cannot leave it for many days. If your Range Rover or Velar had the same freezing screen, please tell me what fixed it, how long it took, and roughly what you paid. Even a small tip will help me a lot. Thanks for reading, and sorry for the long message.

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